Terms and Conditions

KIVIOMI SHOP Terms and Conditions Version 1.0 | Last Updated: October 17, 2026 1. Introduction Welcome to KIVIOMI SHOP, an online marketplace connecting buyers with independent sellers, including businesses and private individuals. KIVIOMI SHOP provides a digital platform where sellers can create online stores, list products, manage orders, and conduct transactions with customers. The platform is operated by: Operator: Despoina Machairidou Legal Form:Sole Proprietorship (Einzelunternehmen) Trading Name:KIVIOMI SHOP Country: Germany These Terms and Conditions govern access to and use of KIVIOMI SHOP. By registering or using the platform, users agree to comply with these Terms, subject to applicable law. 2. Role of KIVIOMI SHOP KIVIOMI SHOP operates as an online marketplace and digital service provider. Products offered through the platform are listed and sold by independent sellers. Purchase agreements are generally concluded directly between the buyer and the respective seller. KIVIOMI SHOP provides the technical infrastructure for product listings, online stores, order management, communication, and integrated payment services. KIVIOMI SHOP does not automatically become a party to purchase agreements between buyers and sellers. Nothing in these Terms excludes the platform's own statutory obligations or liabilities. 3. User Registration and Accounts Users may register as buyers, private sellers, or business sellers. Users must provide accurate, complete, and up-to-date registration information. Users are responsible for maintaining the confidentiality of their account credentials and preventing unauthorized access. Users must have the legal capacity required to enter into binding agreements. KIVIOMI SHOP may require additional identity or business verification where necessary under applicable law. Registered users may receive account notifications, order updates, security communications, and service-related messages. 4. Seller Accounts and Online Stores KIVIOMI SHOP allows eligible users to create and manage their own online stores. Sellers must correctly identify themselves as business sellers or private individuals. Business sellers must provide legally required identification, business, and contact information and complete applicable verification procedures. Sellers are responsible for: - Providing accurate product descriptions and images. - Displaying correct prices and applicable taxes. - Maintaining accurate product availability. - Processing and fulfilling accepted orders. - Providing shipping and delivery information. - Complying with applicable consumer protection legislation. - Handling customer inquiries and complaints. - Managing legally required returns and refunds. - Meeting applicable tax and invoicing obligations. - Ensuring that their products comply with applicable safety requirements. KIVIOMI SHOP may request supporting documentation to verify seller information. 5. Product Listings Sellers must ensure that all listings are accurate, lawful, and not misleading. Products must be offered with sufficient information for buyers to make informed purchasing decisions. Sellers must have the legal right to sell their listed products. Counterfeit goods, stolen products, illegal items, unsafe products, and listings infringing third-party intellectual property rights are prohibited. Additional restrictions may be specified in the Prohibited and Restricted Items Policy. KIVIOMI SHOP may review, restrict, or remove listings in accordance with applicable law and its published moderation procedures. 6. Orders and Purchase Agreements The identity and business or private status of the seller must be clearly presented to buyers as required by law. Purchase agreements are generally concluded between the buyer and the relevant seller. Before submitting a binding order, buyers must be informed of the total price, applicable taxes, shipping charges, and other mandatory costs. The checkout process must clearly identify when an order creates a payment obligation. The conclusion of a purchase agreement depends on the applicable checkout and order acceptance process. Sellers are responsible for fulfilling accepted orders according to the agreed conditions and applicable law. 7. Payments and Payment Processing KIVIOMI SHOP may support third-party payment providers, including SumUp and PayPal. Available payment methods are displayed during checkout. Payment processing is subject to the terms and conditions of the relevant payment service provider. Where the marketplace facilitates seller payouts, settlement schedules, deductions, refunds, and applicable fees will be governed by the Payment and Payout Policy and the relevant payment arrangements. Sellers must provide accurate and legally compliant payout information. KIVIOMI SHOP does not guarantee the availability of every payment method for every user or transaction. 8. Shipping and Delivery Sellers are responsible for fulfilling their delivery obligations. Shipping costs, delivery conditions, restrictions, and estimated delivery times must be communicated before purchase. Sellers must ensure that products are appropriately packaged and shipped. Responsibility for delivery delays, lost shipments, or damaged products is determined by applicable law and the relevant purchase agreement. Mandatory consumer protection rights remain unaffected. 9. Returns, Withdrawals, and Refunds Buyers may be entitled to statutory withdrawal, refund, repair, replacement, or other rights depending on the nature of the transaction and applicable law. For qualifying distance contracts between business sellers and consumers, a statutory withdrawal period of 14 days generally applies, subject to legal exceptions. Transactions involving genuine private sellers may be subject to different rules. Sellers are responsible for complying with applicable consumer protection requirements and providing legally required withdrawal information. Further details are provided in the Returns and Refunds Policy. 10. Marketplace Fees and Commissions KIVIOMI SHOP may provide free and paid services to sellers. Applicable commissions, transaction fees, subscriptions, or optional service charges will be disclosed before the seller becomes bound by them. Changes to applicable fees will be communicated in accordance with contractual and statutory requirements. No undisclosed marketplace fee will be imposed retroactively. 11. Reviews and Ratings KIVIOMI SHOP may allow users to publish reviews and ratings. Reviews must reflect genuine experiences and must not contain fraudulent, misleading, abusive, or unlawful content. The platform will disclose whether and how it verifies that reviews originate from actual purchasers, where required by law. KIVIOMI SHOP may moderate reviews in accordance with its published policies and applicable legislation. 12. Intellectual Property Rights The KIVIOMI SHOP name, branding, platform design, software, and original platform content are protected by applicable intellectual property laws. Users may not reproduce, distribute, or commercially exploit protected materials without authorization. Sellers retain ownership of their original content and grant KIVIOMI SHOP a non-exclusive licence to host, display, reproduce, and technically process that content as necessary to provide the marketplace services. Sellers must ensure that uploaded content does not infringe third-party rights. 13. Account Suspension and Termination KIVIOMI SHOP may restrict, suspend, or terminate accounts for justified reasons, including: - Serious or repeated violations of these Terms. - Fraudulent or illegal activity. - Security threats. - Failure to complete mandatory verification. - Repeated publication of prohibited products. - Other lawful grounds identified in applicable platform policies. Restrictions must comply with applicable legal requirements, including relevant notice, explanation, and appeal obligations. 14. Fraud Prevention and Platform Security Users must not engage in fraudulent transactions, account impersonation, unauthorized access, payment manipulation, or other unlawful activities. KIVIOMI SHOP may implement appropriate technical and organizational measures to protect marketplace users. Suspected violations may be investigated, and proportionate action may be taken in accordance with applicable law. 15. Complaints and Dispute Resolution Buyers and sellers are encouraged to resolve transaction-related disputes through direct communication. KIVIOMI SHOP may provide communication and complaint-handling mechanisms to assist users. The platform will provide legally required mechanisms for reporting illegal content and challenging eligible moderation decisions. Nothing in these Terms restricts mandatory consumer rights or statutory legal remedies. 16. Privacy and Data Protection KIVIOMI SHOP processes personal data in accordance with its Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR). Personal data may be processed for account administration, order management, payment facilitation, marketplace security, and other lawful purposes. Detailed information about data processing, retention, recipients, and individual rights is provided in the Privacy Policy. 17. Platform Availability KIVIOMI SHOP aims to provide reliable access to its marketplace services. Temporary interruptions may occur due to maintenance, technical issues, security measures, or circumstances beyond reasonable control. Any limitation of liability remains subject to mandatory statutory requirements. 18. Liability KIVIOMI SHOP remains responsible for its own legal and contractual obligations. Independent sellers are responsible for their respective contractual obligations to buyers. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law. This includes mandatory liability relating to intentional misconduct, gross negligence, injury to life, body or health, and other non-excludable legal obligations. 19. Changes to These Terms KIVIOMI SHOP may update these Terms to reflect legal, technical, operational, or security-related developments. Users will be notified of material changes where required by law. Changes affecting business sellers will be subject to applicable notice requirements and contractual protections. 20. Governing Law These Terms are governed by the laws of Germany. This choice of law does not deprive consumers of mandatory protections provided by the law of their habitual residence where such protections apply. Mandatory rules concerning jurisdiction and dispute resolution remain unaffected. 21. Contact and Legal Information KIVIOMI SHOP Operated by Despoina Machairidou Sole Proprietorship (Einzelunternehmen) Germany Complete legal identification, business address, and contact information are provided in the official Legal Notice (Impressum). 22. Final Provisions If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law. Mandatory statutory provisions take precedence over conflicting contractual terms. Users should review these Terms and the related marketplace policies before using KIVIOMI SHOP. --- KIVIOMI SHOP — A Marketplace for Everyone.